GENERAL SHIPPING POLICY

MadCharlotte is pleased to offer free shipping worldwide with global courier, DHL International GmbH.

SHIPPING POLICY - EUROPE

MadCharlotte is pleased to offer free shipping within Europe with global courier, DHL International GmbH.

Orders placed on a weekend or public holiday will be packed and shipped the following business day.

All orders

  • Free shipping within Europe.
  • All orders are shipped with the service of DHL International GmbH
  • Estimated shipping time within the EU: 2-3 workdays.

You will receive an email notification with your tracking number as soon as your order is shipped.

If you did not receive an email with tracking details or have questions, please contact us at: bonjour@madcharlotte.fr

SHIPPING POLICY  - INTERNATIONAL

All orders

  • Free international shipping to countries outside of europe
  • All orders are shipped with the service of DHL International GmbH
  • Estimated shipping time outside the EU: 5-7 workdays.

You will receive an email notification with your tracking number as soon as your order is shipped.

If you did not receive an email with tracking details or have questions, please contact us at: bonjour@madcharlotte.fr

Shipments leaving Europe and entering a foreign country are subject to the taxes and duties as determined by customs in the destination country. Any shipping/duties will be calculated at checkout before the order is submitted.

MadCharlotte cannot provide refunds for lost or stolen packages after delivery.

TAX DUTIES AND CUSTOMS OUTSIDE OF EUROPE

Goods are shipped on a Delivery Duty Unpaid (“DDU“) basis.

This means you are responsible for any import duties, VAT and other applicable taxes on International Orders. Be aware that this may delay your delivery time, as goods may be held at customs and we will not be liable for any delays caused as a result of taxes, duties or customs’ processes.